Cherries

Outage Center

We know it’s hard when the power goes out. We work hard to make sure that doesn’t happen, but when it does you can report your outage and stay up-to-date on service restoration with the tools below.

 

Outage Updates

June 16th 10:00 PM

OUTAGE UPDATE – 10:00 P.M.

This is just one example of the sticky situations created by the wind today. Limbs tangled in the lines and not always at an easily accessible location…

Our crews have spent the past 7 hours working through issues like this to restore power to nearly 1,400 members. There are only a handful of small outages left and crews are already working on all of them. That means — we believe everyone will have their power back on tonight!

We want to thank everyone for their patience and the crews from Wolverine, CC Power, and Traverse City Light & Power for their help getting the lights back on as quickly and as safely as possible.



June 16th 6:25 PM

OUTAGE UPDATE – 6:25 P.M.
Since our last update we were able to restore power to over 1,000 members. We’ve also called in extra help from our friends at Wolverine Power Cooperative, CC Power, and Traverse City Light & Power.

In total, we have 7 lineworker crews out, actively working to restore power. Outages are still very spread out with a lot of damage. In order to get a better idea on estimated restoration times for you — we have also called in extra employees to visit each outage site to get an idea of the extent of the damage. The good news is, once we are able to put eyes on each outage, we’ll be able to give much more accurate restoration times. Unfortunately, we do know there is a lot of damage that requires a lot of repairs — so it will take some time.

We appreciate your patience and will have another update for you tonight at 8.

Text

If subscribed to outage text alerts, text OUT to (800) 442-8616. You can receive updates via text about the outage affecting you. To learn more about text alerts, click the link below.
Learn More

SmartHub

Log in to your SmartHub account and select “Report An Issue/Inquiry.” Include any additional information in the notes section. You can also report your outage from the SmartHub app.
Login

Phone

Call us at (231) 486-9200 or (800) 442-8616. You can report your outage through our automated phone system or speak with a member services representative.
Call

Outage Text Alerts

Get up-to-date information via text about an outage affecting you, as well as report an outage with a text. We will send you status updates and estimated restoration times as they become available, or you can request them yourself.

Once subscribed to outage text alerts, you can text us when there is a power outage affecting you. And if we discover an outage before you do, we will inform you via text (at 800-442-8616).

During an outage, we will send you status updates and estimated restoration times as they become available, or you can request them yourself. If you wish to no longer receive outage text alerts, you can unsubscribe at any time.

Get the outage information you need by texting the following commands to (800) 442-8616:

Command Description
OUT Report an outage
STATUS Check the status of an outage, including an
estimated restoration time
QUIT Unsubscribe from outage text alerts

How do I sign up for outage text alerts?

Simple. We must have your mobile phone number on file. To add or update a mobile number on your Cherryland account, call us at (231) 486-9200 during business hours or follow the link below. And just so you know, the subscription process is not immediate. Don’t wait until your power’s out to update your mobile phone number!

If your mobile phone number is already associated with your Cherryland account, you don’t need to do anything! You will receive a text confirming that you are subscribed to outage text alerts.

Update Mobile Phone Number

Sure, just contact us and we can help you out.

Yes, our system only knows there’s an outage if somebody reports it. If we haven’t texted you saying we know about your outage, we aren’t aware you’re out of power.

smartphone