Report your outage:
Online – log in to your SmartHub account and select “Report an Outage.” If you have any additional information, include it in the notes section. If you are using a mobile device, you can report your outage from the SmartHub app.
Phone – Call us at (800) 442-8616 or (231) 486-9200. You can report your outage through our automated phone system or speak with a Member Information Representative.
Check the status of your outage:
You can see all outages on our system using our interactive outage map. We also use Facebook to give updates on larger outages. We will post updates to Facebook for any single outage affecting more than 150 members. We often use line and pole numbers for updates. If you don’t know your line and pole number, you can find them on your most recent bill.
“OUTAGE ALERT: We have an issue with feeder coming out of our East Bay (EB2) substation affecting 960 members around…” 5 hours ago
“Last week, Cherryland employees held a fundraiser in support of Team #GoToplessForTatas driving in the Crop Top…” 15 hours ago
“Congrats to our Cherryland Cares grant recipients: Child and Family Services of Northwestern Michigan, Dream Team…” 2 days ago