Billing
Sometimes, more really is more. We’ve got several options when it comes to paying your Cherryland bill.
Payment Options
Online
Login to your SmartHub account by clicking “My Account” at the top of the page (using the email we have on file) and manage your account from home.
Make a payment on-the-go by downloading the SmartHub app on your Android or iOS device.
By Phone
Call our main line at 1 (855) 958-3685 or (231) 486-9200, and use our easy phone prompts to take care of business.
Our automated phone payment system is available 24/7. Day or night, we are available to take a payment.
In Person
We’d love to see you!
Drive up and use our 24-hour bill-pay kiosk, stop in and chat with one of our representatives, or put your payment in an envelope and drop it in the mail. Our office is open Monday-Friday, 7:30 a.m.- 4:00 p.m.
Auto Pay
Why remember to pay your bill when we can remember for you?
We offer two simple autopay options: bank draft and credit/debit card. Sign up in your online account, using our automated phone system, or in person.
Financial Assistance
Get Help Paying Your Bill
We’ve all hit tough times. And, when that happens to you, we want to help. If you find yourself unable to pay your electric bill, do not wait until your power gets shut off. Call us right away to talk about your options.
If you just need a few extra days, we will work with you to make arrangements. Just give us a call.
If you need more than a few days or fear you won’t be able to make your payment at all, there are several assistance agencies in the community that can help. Review our RESOURCE LIST or Dial 2-1-1 from area code within service area or (877) 211-5253 from area code outside of service area to get connected with local agencies.
Winter Protection Plan – Beginning Later This Year
Starting May 2025, Cherryland will begin disconnecting for nonpayment year-round. We know some members may still need a little extra help when the temperatures drop, so we’re offering a new Winter Protection Plan. It’s a safety net for those with limited income and our senior citizens from November through March. While, it won’t make your electric bill disappear, it will keep your lights on through the winter. Here are the two ways to qualify:
Low-Income:
If you still need extra support after using up help from state and federal utility assistance programs, the Winter Protection Plan is an option to help you keep your lights on and homes warm through the colder months.
Senior Citizens:
Members over the age of 65 won’t have to worry about being disconnected during the winter months. But it’s a good idea to chip away at that bill when you can, so it doesn’t pile up.
For more details about the Winter Protection Plan, click here.
