Cherries

Outage Center

We know it’s hard when the power goes out. We work hard to make sure that doesn’t happen, but when it does you can report your outage and stay up-to-date on service restoration with the tools below.

Report An Outage

Text

If subscribed to outage text alerts, text OUT to (800) 442-8616. You can receive updates via text about the outage affecting you. To learn more about text alerts, click the link below.
Learn More

SmartHub

Log in to your SmartHub account and select “Report An Issue/Inquiry.” Include any additional information in the notes section. You can also report your outage from the SmartHub app.
Login

Phone

Call us at (231) 486-9200 or (800) 442-8616. You can report your outage through our automated phone system or speak with a member services representative.
Call

See a downed line or electrical hazard? Please call our office at (231) 486-9200 or (800) 442-8616 and let us know.

Check Your Outage Status

We have several ways for you to check the status of your service:

We often use line and pole numbers for updates. If you don’t know your line and pole number, you can find them on your most recent bill.

Interactive Outage Map

Use our outage map to see where outages are occurring, how many members are without power, and when power is estimated to come back on.

Click the menu icon to access options like reporting an outage, viewing the full-screen map, and more.

 

Outage Text Alerts

Get up-to-date information via text about an outage affecting you, as well as report an outage with a text. We will send you status updates and estimated restoration times as they become available, or you can request them yourself.

Once subscribed to outage text alerts, you can text us when there is a power outage affecting you. And if we discover an outage before you do, we will inform you via text (at 800-442-8616).

During an outage, we will send you status updates and estimated restoration times as they become available, or you can request them yourself. If you wish to no longer receive outage text alerts, you can unsubscribe at any time.

Get the outage information you need by texting the following commands to (800) 442-8616:

Command Description
OUT Report an outage
STATUS Check the status of an outage, including an
estimated restoration time
QUIT Unsubscribe from outage text alerts

How do I sign up for outage text alerts?

Simple. We must have your mobile phone number on file. To add or update a mobile number on your Cherryland account, call us at (231) 486-9200 during business hours or follow the link below. And just so you know, the subscription process is not immediate. Don’t wait until your power’s out to update your mobile phone number!

If your mobile phone number is already associated with your Cherryland account, you don’t need to do anything! You will receive a text confirming that you are subscribed to outage text alerts.

Update Mobile Phone Number

Sure, just contact us and we can help you out.

Yes, our system only knows there’s an outage if somebody reports it. If we haven’t texted you saying we know about your outage, we aren’t aware you’re out of power.

smartphone

Outage Resources

Outage Preparation

It’s important for everyone to plan for a potential power outage. Get some ideas on how you can make your own power outage plan.
Learn More

Surviving the Winter

The extreme, cold temperatures associated with winter weather such as ice and snow storms make staying warm and safe a challenge. Learn how to create a winter survival kit for your home.
Learn More

Winter Storm Safety

Snow and ice storms can lead to downed power lines and outages. Remember the following tips to stay safe and warm should you find yourself in the dark after a severe winter event.
Learn More

Planned Outages

Have you ever received a notification from the folks here at Cherryland Electric Cooperative informing you of a “planned outage?”
Learn More