How to Read My Bill
What Is a Kilowatt Hour (kWh)?Let’s start by defining a kilowatt hour. Different devices have different wattages: The average microwave, for example, is between 600 and 1,200 watts. To simplify things, let’s say you own a 1,000 watt microwave. If you cook your frozen meals for 5 minutes, and you eat 12 frozen meals a month, then you’ve used your microwave for an hour in total (you should also probably cut down on frozen meals).
Since your microwave is 1,000 watts, and you’ve used it for one hour, you’ve used 1 kilowatt hour for that month (just multiply the wattage by the number of hours used, then divide by 1000).
Here’s another example: If you run a 1,400-watt window AC unit for 8 hours a day, every day of the month, that will use up about 336 kWh for the month. Here’s the math: You used it for a total of 240 hours that month, because 8 hours a day x 30 days = 240. So, multiply the wattage (1,400) by the number of hours used (240), and then divide that by 1,000. Voila! Your AC unit cost you 336 kWh.
Now that you know what a kilowatt hour is, let’s examine your bill more closely.
UsagePrevious and Present: Most meters keep track of kilowatt hours used with a register that counts in ascending order, until it reaches 99,999 (at that point, it resets). So we just get your actual kWh used by subtracting “previous” from “present.”
Energy Charge: 1,190 kWh @ 0.1098 means that you used 1,190 kWh for the month, and each kWh cost 10.98 cents. View Current Rates.
PSCR: In the energy industry, financial conditions surrounding power supply can change at the drop of a hat. So while we try to be as accurate as possible with our supply costs every year, sometimes we’re a little off. That’s when we need to adjust our PSCR, because as a non-profit, we’re not allowed to collect more or less than our actual cost of energy.
Current Monthly PSCR: $0.00885
Make a PaymentSometimes, more really is more. We've got several options when it comes to paying your Cherryland bill. Or, if you don't ever want to worry about missing a payment, you can sign up for auto pay.
Get started by creating an account with SmartHub —made exclusively for utility and telecommunications customers. Make sure you've got your account number handy, and be ready to tell us your zip code and email, too. Once you set up your account, you'll just log in through Cherryland from then on.
Using your smartphone? Download the SmartHub app—it's available for Android and iOS devices. When you create your account, you can tell us to stop sending you paper bills, if you plan on paying your bill online.
Call our main line at (231) 486-9200, and use our easy phone prompts to take care of business. We'll need to make sure we know who we’re speaking with, so have your account number and last four digits of your social security number ready. Our automated phone payment system is available 24 hours a day, 365 days a year. If you are paying by check and prefer to speak with a local representative, we're standing by from 7:30 a.m. to 4:00 p.m., Monday through Friday.
Drive up and use our 24-hour bill-pay kiosk, stop in and chat with one of our representatives, or put your payment in an envelope and drop it in the mail. Our contact information and address are here.
How To Get Financial AssistanceGet Help Paying Your Bill
We’ve all hit tough times. And, when that happens to you, we want to help. If you find yourself unable to pay your electric bill, do not wait until your power gets shut off. Call us right away to talk about your options.
If you just need a few extra days, we will work with you to make arrangements. Just give us a call.
If you need more than a few days or fear you won’t be able to make your payment at all, there are several assistance agencies in the community that can help. Contact 2-1-1 to get connected with agencies in your area.
Dial 2-1-1 from area code within service area or (877) 211-5253 from area code outside of service area.
You can review Cherryland's billing rules and disconnect policies here.